Frequently Asked Questions
Order confirmation emails are sent automatically after checkout.
If you do not see your confirmation email within a few minutes, please check your spam, junk, promotions, or deleted folders for emails from:
If you still cannot find it, contact us and include the email address used at checkout.
Most orders are processed within 1 business day.
Orders are fulfilled Monday through Friday, excluding weekends and holidays. Orders placed on weekends or holidays are usually processed the next business day.
Orders are shipped with USPS Ground Advantage.
Once your order ships, you will receive a shipping confirmation email with your USPS tracking number.
Most orders arrive within 2–5 business days after they leave the fulfillment center.
Delivery times can vary due to USPS volume, weather, holidays, or local delivery delays.
You will receive a shipping confirmation email with your USPS tracking number as soon as your order ships.
Please allow 24–72 hours for USPS to show the first tracking update.
Yes, this can happen shortly after shipment.
Tracking may not update immediately after your shipping confirmation email. In most cases, the first update appears once USPS scans the package.
If your tracking has not updated after 3 business days, please contact us and we will check it for you.
Please contact us as soon as possible if you need to change or cancel your order.
We can only make changes if the order has not yet been sent to fulfillment or shipped. Once an order has been processed or shipped, we may no longer be able to cancel it, change the address, or edit the items.
For the fastest help, contact us within 24 hours of placing your order.
Contact us immediately.
If your order has not yet been processed, we will do our best to update the address. If the order has already shipped, we cannot guarantee that USPS can reroute the package.
Shelua is not responsible for orders shipped to an incorrect address entered at checkout.
If your order arrives damaged, please contact us within 7 days of delivery.
Include your order number and a clear photo of the damaged item or package so we can help resolve the issue.
You can reach us through our contact page or by emailing:
If your question is about an order, please include your order number.